Privacy & Cookies Policy

We help businesses sell tickets and memberships to their event attendees. We want to be clear about our use of the Personal Data that is entrusted to us.

This Privacy Policy ("Policy") describes the "Personal Data" that we collect about you, how we use it, how we share it, your rights and choices, and how you can contact us about our privacy practices.

Last updated: 13th January 2023

Definitions

  • "Tixoom", "we", "our" or "us" means Xeio Ltd, a company registered in England and Wales with company number 8134729 doing business as "Tixoom."
  • "Personal Data" means any information that relates to an identified or identifiable individual.
  • "Services" means the products and services that Tixoom indicates are covered by this Policy.
  • "End Customer" - When you do business with, or otherwise transact with, a Business User (e.g. when you buy a ticket to an event) but are not directly doing business with Tixoom.
  • "Representative" - When you are acting on behalf of an existing or potential Business User.
  • "Visitor" - When you visit a Site without being logged into Tixoom or otherwise communicate with Tixoom.

1. Personal Data Collection and Use

1.1 End Customers

Tixoom offers Business Services to our Business Users. When we are acting as a Business User's service provider (data processor), we will process Personal Data in accordance with our agreement with the Business User.

What we collect:

  • Transaction Data: When you make payments to, get refunds from, or transact with a Business User that uses us, we receive Transaction Data including name, email address, billing/shipping address, purchase amount, and date of purchase.

1.2 Representatives

To provide Business Services, we collect, use and share Personal Information from Representatives of Business Users.

What we collect:

  • Registration and Contact Information: If you register for a Tixoom account, we collect your name and account log-in credentials.
  • Identification Information: If you are an owner of a Business User or expected to be a shareholder, officer or director, we may require contact details to fulfil regulatory requirements.

1.3 Visitors

When you visit our Sites, we will receive your Personal Data either from you providing it to us or through our use of cookies and similar technologies.

  • Forms: When you fill in a form on the Site, we collect the information included.
  • Personalization: We use cookies to measure engagement, improve relevancy, and personalize your experience.

2. Additional Processing Activities

  • Online Activity: We collect information about devices, browsers, IP addresses, and usage data.
  • Communication: We collect information you provide through support tickets, emails, or social media.
  • Improving Services: We use analytics to help analyze your use of our Sites and diagnose technical issues.
  • Fraud Prevention: We collect and use Personal Data to detect and manage fraudulent activity.

3. Legal Bases for Processing

  • Contractual Relationships: We process Personal Data to enter into and perform contractual obligations with Business Users.
  • Legitimate Interests: We rely on legitimate business interests to detect fraud, respond to inquiries, promote and improve our Services.
  • Consent: We may rely on consent for how we communicate with you and for provision of our Services.

4. Your Rights and Choices

Depending on your location and subject to applicable law, you may have the following rights:

  • The right to request confirmation of whether Tixoom processes Personal Data relating to you, and to request a copy of that Personal Data
  • The right to request rectification or update of your Personal Data
  • The right to request erasure of your Personal Data in certain circumstances
  • The right to request restriction of use of your Personal Data
  • The right to request export of your Personal Data to another company
  • The right to withdraw consent at any time
  • The right to object to processing based on legitimate interests

To exercise your data protection rights please email [email protected]

5. Security and Retention

We make reasonable efforts to provide a level of security appropriate to the risk associated with the processing of your Personal Data. We maintain organizational, technical and administrative measures designed to protect Personal Data against unauthorized access, destruction, loss, alteration or misuse.

6. International Data Transfers

We are a global business. We may transfer your Personal Data to countries other than your own country, including to the United States. When transferring data across borders, we take measures to comply with applicable data protection laws.

7. Cookies

Tixoom uses Cookies and similar technologies to improve your experience. You can choose to enable or disable Cookies in your internet browser.

Cookies We Use

  • __stripe_XYZ
    Used by payments processor Stripe to monitor and prevent fraud.
  • XSRF-TOKEN
    A random string used to ensure requests are made intentionally and not by a third party.
  • tixoom_session
    A random string used to maintain your session, allowing you to sign in to Tixoom.
  • chaport-XYZ
    Used by our live chat provider Chaport LLC to provide chat support.

8. Sub-processors and Third Parties

  • Google Cloud EMEA Limited - Website hosting and technical services
  • Cloudflare, Inc. - DNS resolution, security and server functionality
  • Chaport LLC - Live chat services
  • Customerly Limited - Knowledgebase services
  • Zoom Video Communications, Inc. - Video meeting and webinar services integration
  • Stripe - Payment processing services

9. Contact Us

If you have any questions or complaints about this Policy, please email [email protected]. If you are an End Customer, please refer to the privacy policy of the Business User you are transacting with.

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